Jonathan Low -


“Increased self-awareness accelerates professional relations and business success”. Jonathan centers his speaking and executive coaching work with organizations and senior executives around this premise to measurably improve their leadership effectiveness and business performance especially in the areas of Customer Service Experience, Sales Performance, Leadership Communication and Team Development.

Jonathan has more than 25 years of professional & international business experience in executive positions in the service industry and has worked with executives and their leadership teams throughout Asia and the Middle East. He is also recognized as one of the Global Guru Top 30 Hospitality leader and expert.

A Certified Speaking Professional (CSP) and one of Asia leading Service Mastery & EQ Leadership Coach, Jonathan has successfully delivered his high energy, fun and highly engaging keynotes or workshops to international participants. Jonathan is also a ICF Prof Certified Coach (PCC) and a Certified Coach with Marshall Goldsmith Stakeholder Centered Coaching.

As the CEO (Chief Experience Officer) of Global Success Learning Academy / Global Success Hospitality, Jonathan is described by his clients as inspiring, empowering, energetic and thought provoking yet caring. Jonathan continues to let leaders explore deeper levels of self-awareness and help them experience how this leads to greater personal and business success.

Key clients that Jonathan has worked with include AIA, Alinma Bank, Ayodya Resort Bali, Berjaya Hotels & Resorts, Cardinal Health, Centara Hotels and Resorts Thailand, Citibank, GSC Signature, Hotel Maya Kuala Lumpur, HSMAI Asia Pacific, IOI Properties, I&P Group, KL Convention Centre, Maybank, Mega Group Saudi, Melia Hotels & Resorts, MSIG Malaysia, Nestle, PATA, SEGI University Group, Siam Kempinski Bangkok, Singtel,, Supreme Council of Health Qatar, and Volkswagen.

Professional Certification & Accreditation

Winning Clients’ Loyalty – 7 Proven Practices to Convert Clients into Amazing Fans

by Jonathan Low

In this book, author Jonathan Low CSP PCC shares his “Seven Proven Practices to Convert Clients into Amazing Fans” drawn from his more than 25 years of experience in the hospitality industry. These seven practices, embodied in the word “S.E.R.V.I.C.E” , are applicable to all businesses involving human interaction and engagement -a proven strategy on how to win the trust, confidence and loyalty of the general public and other businesses they deal with.

Get the book here

Certified Speaking Professional (CSP)

The Certified Speaking Professional (CSP) designation is the speaking profession’s international measure of professional platform skill. Established in 1980 by the U.S.-based National Speakers Association*, this designation is only bestowed upon speakers who have earned it by meeting strict criteria. Therefore, the letters “CSP” following a speaker’s name indicate a speaking professional with proven experience who understands what is required and knows how to deliver client satisfaction.

What Are the Benefits of Hiring a CSP?
First and foremost, it will make your job easier! The success of your meeting will be judged largely on the caliber and professionalism of the presenter(s) you select. When you choose speakers with “CSP” after their names, you are assured an accomplished professional who will focus, enhance, and elevate the purpose of your meeting. A CSP’s presentation will be highly relevant to your attendees and will offer them information and insights they can immediately apply to their professional lives. A CSP brings a proven track record of continued professional speaking experience and expertise.

What Advantages Does a CSP Bring to Your Conference, Workshop, or Seminar?
A CSP brings a proven track record of continuing speaking experience and expertise. CSPs are committed to ongoing education, outstanding service and ethical behavior. CSPs offer wide varieties of approaches, topics and styles. Only you can determine which speaker will best fit your needs. A Certified Speaking Professional provides a solid place with which to begin your search.

What Are the Requirements for Earning the CSP Designation?
CSPs must document a track record that proves expertise, impeccable ethics, exceptional client service, and commitment to ongoing education. CSP designees must also serve a minimum number of clients within five years and present a minimum of 250 speaking engagements within that same five-year period. Ratings from satisfied clients also play a significant part in choosing those who will receive the title.

How Many CSPs Are There?
Fewer than 11% of professional speakers worldwide have earned this professional designation. There are currently less than 700 CSPs worldwide.

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“CSP is an insurance policy toward the meeting planner’s success. The CSP designation is a qualifier in the mind of the astute planner.”

Brad Plumb, North American Speakers Bureau,Inc.

“It’s truly an indication that a speaker has achieved a higher level of professionalism. It’s something we look for first. I reduce my risk by hiring someone with a CSP.”
William Bess, Mfgrs. Representatives of America.

“I always consider the CSP designation the hallmark of professional excellence. The CSPs that we have selected have never disappointed our audiences.”
Barbara S. Sadek, The Society for Human Resources Management.