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Professionals and managers are faced with the daily daunting tasks of generating demands, making key decisions in setting the appropriate sales volume, occupancy and rates. With the world GDP growth rate in 2015 projected to be at a slower pace, hoteliers & professionals must adhere to a consistent, long-term revenue, pricing, distribution and market share strategy.

The ability to integrate the right people, right processes and right tools will contribute significantly to the increase in performance, productivity and profitability. Organizations that have made a strategic decision to invest in Talent Development programs in equipping their associates,  are now reaping the rewards with more sales, better revenue, higher profitability through exceptional service experiences & deliverables.

Area of Focus

Demand Generation
  • Sales & Marketing
Revenue And Profit Optimization
  • Revenue Optimization
  • Finance Optimization
Service Experience
  • Operation
  • Customer Service Excellent

Success Factors

Revenue and Profitability
  • Guest Satisfaction Index
  • Cost Competitiveness
  • Market Share Index
  • Associate Opinion Satisfaction (AOS) Index

Organizations that have made a strategic decision to invest in Talent Development series programs.

Sales and Marketing Development Series

  • Hospitality Sales & Service Mastery
  • Hospitality Sales Negotiation
  • Fundamental of Revenue Management
  • Hospitality Sales Presentation
  • Transformational EQ Leadership
  • Winning Clients’ Loyalty

For Leaders

  • Influential Leadership
  • Strategic Revenue Management
  • High Performance Coaching
  • Hospitality Finance for Non Finance Manager
  • Transformational EQ Leadership
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Revenue Management Development Series

  • Fundamental of Revenue Management
  • Hospitality Presentation Skills for Revenue Managers
  • Hospitality Negotiation for Success
  • Creativity and Innovation
  • Hospitality Finance for Non Finance Manager


For Leaders

  • Influential Leadership
  • Strategic Revenue Management
  • High Performance Coaching
  • Transformational EQ Leadership
     
Sign me up!

Finance Associates Development Series

  • Fundamental of Revenue Management
  • Effective Credit Control And Analysis
  • Procurement Management
  • Igniting Creative Revolution at Work
  • Foundation of Leadership
  • Transformational EQ Leadership
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Operation Associates Development Series

  • Food & Beverage Cost And Profitability Program
  • Fundamental of Revenue Management
  • Hospitality Finance for Non Finance Manager
  • Customer Service Excellence
  • Igniting Creative Revolution @ Work
  • Transformational EQ Leadership
Sign me up!

Customer Service Development Series

  • Customer Service Excellence
  • Know Well to Serve Well – Keys to Understanding customers’ objectives
  • Winning Clients’ Loyalty
  • Customer Service Innovation
  • Customer Service Problem Resolution
  • Coaching for Service Leadership
  • Transformational EQ Leadership
Sign me up!
 

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“Jonathan has recently conducted a three-day training programme called “Hospitality Sales Negotiation and Presentation” for our Sales team at Centara Hotels & Resorts. We found Jonathan’s training highly practical and full of interesting techniques. After the training, we did a 4-scale satisfaction evaluation with the participants who all revealed a high level of satisfaction. The satisfaction evaluation report revealed the average result of 3.91 out of 4.00. The participants were very motivated and agreed that what Jonathan has trained them is so relevant and responsive to their needs.”Ratchadet Suksin, Corporate Director of Training & Talent Development at Centara Hotels & Resorts
“We had the privilege to meet with Jonathan during his role as a facilitator at the recent PATA Academy HR Conference in Bangkok. Jonathan was the guest speaker on presentation skills and its subsequent impact etc. Found him to be very knowledgeable, adapted to the skills set of his audience well, went out of the way to assist and impart additional knowledge. Definitely would recommend Jonathan as a speaker/trainer/facilitator. Thanks Jonathan.”Paul Sidhu, Senior Vice President Human Resources, Themed Attractions Resorts & Hotels
“I had a pleasure of attending the Hospitality Sales Mastery program and till today value what was featured in the program. Back to basic and understanding each values learnt was a great experience. It was sure very valuable and hope my company keeps getting him for other programs as well. Its very interactive and the survey we did on line showed actually what we are doing and which setor we are in and the room for improvement or the areas we need. I thought that was so spot on. Thank you Jonathan for the enlightment and we value you for our progress.”Vimala Sivasubramaniam, Director of Sales Leisure, Malaysia at Pan Pacific Hotels and Resorts
“With his years of hotel experience, being a seasoned trainer and a well-respected speaker, I have great confident in placing my sales team under his sales mastery training recently. The result turned out to be very good and the team has been able to take away with them some of the methodology, self discovery and sales techniques. I would certainly recommend his training module as the saying goes – it takes a hotelier to understand another hotelier’s aspiration and struggle.”Shereen Chow, Director of Sales & Marketing, One World Hotel Kuala Lumpur
“Jonathan has grown from a Director of Sales and Marketing in the hospitality industry to a shaper of minds for current and future leaders. Jonathan is very passionate about delivering impactful, memorable and relevant training interventions. His broad knowledge and international exposure gives his participants a multi-cultural view of the skills, expectations and application. Jonathan has consistently received praises and appreciations from his participants. His expertise has expanded from sales, profitability, presentation to leadership and Emotional Intelligence. He has also done a very commendable job in promoting professionalism in the training and speakers fraternity.”Tan Chong Eu, Former Head Learning & Development at OCBC Bank, Malaysia
“Jonathan is a great motivator and professional in his own field with a quick mind in developing and understanding customer needs and changes. Jonathan has provided excellent flexible solutions around our business requirements in terms of Service Excellence & Coaching, and had presented real training solutions to our employees and managers that are practical, professional and effective. The sessions conducted were very much tailored to our needs which made the training more enjoyable, relevant and easy to put into practice. Thank you for keeping the sessions both engaging and highly interactive throughout the week. Jonathan is a fantastic partner to work with, someone who is not only a true professional, but a genuinely nice guy.”Stefanie Lau, Senior Manager, Group HR, IOI Corporation Berhad